PRIVACY POLICY

Effective Date: April 1st, 2026
Last Updated: April 1st, 2026

1. ABOUT OUR COACHING SERVICE

Coaching is a structured, collaborative relationship in which your coach partners with you to support personal and professional growth. The process is future-focused and goal-oriented, using conversation, reflection, and strategic exercises to help you identify strengths, set clear objectives, and build action plans.

Coaching is not therapy, counseling, legal advice, or financial advice, and does not substitute for those professional services.

What We Work On Together
Coaching engagements typically focus on areas such as personal development, career growth, leadership skills, goal setting, and professional strategy. While your coach is fully committed to supporting your progress, outcomes depend on your active participation and effort. Results cannot be guaranteed.

2. CONFIDENTIALITY

Everything you share with your coach is held in strict confidence. Your coach will not disclose your information to any third party except in the limited circumstances described below.

Exceptions to Confidentiality
Confidentiality does not apply to:

  • Information already in the public domain or known to the industry

  • Information your coach is legally required to disclose

  • Situations involving illegal activity or a risk of harm to you or others

3. PAYMENTS AND SCHEDULING

All coaching sessions are paid in advance. Payment is due prior to each session or package period before coaching begins.

Session times are agreed upon mutually between you and your coach. Sessions begin and end at their scheduled time. Time lost due to late arrival will be forfeited.

Cancellations & Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule a session. Cancellations made with less notice will be charged in full. If you arrive more than 15 minutes late without prior notice, the session will be treated as canceled and charged accordingly.

Prepaid Hours
Unused prepaid coaching hours may not be transferable to a third party. Any exceptions are at the sole discretion of your coach.

Payment Processing
Payments are processed securely by third-party providers (such as Stripe). We do not store your credit card information on our servers.

4. PRIVACY & YOUR PERSONAL DATA

Information We Collect

When you visit this website or contact us, we may collect personal information such as your name, email address, and phone number. This information is collected only when you voluntarily provide it, for example, through a contact form or scheduling request.

In addition, we may collect:

Additional Personal Information

  • Appointment and coaching session details

  • Communication records (emails, messages, inquiries)

  • Opt-in records for communications (including SMS or email)

Non-Personal Information

  • IP address, browser type, and device information

  • Website usage data

  • Cookies and analytics data

We do not intentionally collect sensitive personal information except where necessary for providing services or processing payments through secure third-party providers.

How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiries and schedule coaching sessions

  • Deliver coaching services you have engaged us to provide

  • Process payments and manage bookings

  • Send appointment confirmations, reminders, or service-related updates

  • Send occasional updates or resources relevant to your coaching work (you may opt out at any time)

  • Improve website functionality and user experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. COMMUNICATIONS (Including SMS)

If you provide your phone number when contacting us or booking services, you may receive service-related text messages such as appointment confirmations, reminders, or important updates.

Message frequency varies depending on your interaction with our services. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying “STOP” or by contacting us directly.

We do not share mobile opt-in data with third parties for marketing purposes. SMS communications may be facilitated through trusted service providers solely for operational purposes.

6. DATA STORAGE & RETENTION

Record Retention: The Coach may keep records of coaching sessions, progress notes, and communications for a period of three (3) years as per professional and legal standards.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, maintaining records, and complying with legal obligations.

When personal information is no longer required, it is securely deleted or anonymized.

7. COOKIES & WEBSITE ANALYTICS

This website may use cookies and similar technologies (including tools such as Squarespace analytics or Google Analytics) to understand how visitors use the site, improve performance, and enhance user experience.

These tools may place cookies on your device. You can manage or disable cookies through your browser settings, though doing so may affect certain website functionality.

Where required, a cookie consent banner may be presented. At this time, this website may not respond to “Do Not Track” browser signals.

8. THIRD PARTY SERVICES

We may use trusted third-party providers to operate our business, including but not limited to:

  • Website hosting platforms (e.g., Squarespace)

  • Payment processors (e.g., Stripe)

  • Scheduling or booking tools

  • Communication platforms

  • Video conferencing tools for coaching sessions

These third parties may collect and process information in accordance with their own privacy policies.

9. INFORMATION SHARING & DISCLOSURE

We may share your information in the following limited circumstances:

Service Providers
With trusted third-party providers who assist in delivering our services (such as payment processors, scheduling tools, communication platforms, or video conferencing services). These providers are required to safeguard your information and use it only for operational purposes.

Legal Requirements
If required to do so by law, regulation, court order, or governmental request.

Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or a portion of this business, your information may be transferred as part of that transaction.

We do not sell or share your personal information for advertising or marketing purposes.

10. AI NOTETAKING DISCLOSURE

To ensure that the Coach can focus fully on the conversation, notes may be taken using an AI-powered notetaking tool. This tool captures transcripts for the purpose of generating notes and action items.

You are free to opt out of AI notetaking at any time before or during a call.

No recordings or transcripts will be shared outside of this practice without the express written consent of the Client.

11. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. INTERNATIONAL USERS

Our services are operated in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our services, you consent to this transfer.

14. GOVERNING LAW

Dispute Resolution & Governing Law
Mediation & Legal Action: If a dispute arises, both Parties agree to attempt good faith mediation for 30 days before initiating legal action. If mediation fails, disputes shall be resolved through binding arbitration or litigation in Georgia.

Governing Law: This Agreement shall be governed and construed in accordance with the laws of the State of Georgia, without regard to conflict of laws principles.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy and Terms of Service from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

16. CONTACT US

If you have any questions about this Privacy Policy or our Terms of Service, please reach out:

Wilma Simons
Atlanta, Georgia
Email: wilma@coach-wilma.com
Phone: 202-599-6395
Website: wilma-coach.com

By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.